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Complaint Management

INDIAN RAILWAY WEB PORTAL

Consists of the following

online application.
Web and SMS based


Complaint Management

System
Computerized booking of


Retiring Room
Computerized booking of


Cloak Room
All the zonal, Production


Unit and Training institutes

web sites are now centrally

hosted and maintained.

Complaint Management

System deals with online

complain regarding any

grievances pertaining to

railways for quick

redressal of grievances.

35 Locations of Retiring

room is now

computerized.

2 Location of Cloak Room

is computerized.
IR web portal provides the single

point access to all the relevant

information pertaining to Indian

railways.

Running successfully since

year 2010

36 Railway web sites are

online under IR web

Portal since January 2010
IR WEB PORTAL APPLICATIONS

Web Site Web and SMS based Complaint Mgmt.System Retiring Room Cloak Room

January

2010

October 2010 October 2010 October 2010

Time Line

2007 2007-2008 2009 2010 2010

Assistance


SNo. What? Since Pending with

1 Lack of nominated centralized web-masters of Zonal Railways 2010 Railways

2 Peripheral equipments(Thin Clients,Printers,Networking

Equipments) for Retiring Room and Cloak Room needs to be

maintained by Railways

2010 Railways

2 Content of web sites(Bilingual) are not updated by web masters 2010 Railways

IR Portal is for the benefit of Indian Railways.


36 web sites have been migrated in IR Web Portal with standardized look-n-feel and



technology.

Web and SMS Complaint Management System has given the Railways a avenue to receive



Public grievances and address then quickly.

Sanctioned

by Railway

Board

Study and

Preparation

Project

Started

Web sites

migration

Completed

Complaint Mgmt system,

Cloak Room and Retiring

Room application online

[Type text]

Retiring Room application has enabled Network booking along with transparency .

Rugged and secured Central Architecture.

State of the art technology implemented.

Well accepted by the users and web masters.complant managment