Railways asked to pay Rs 10K for harassment to passenger

Railways asked to pay Rs 10K for harassment to passenger
New Delhi: Indian Railways has been directed by a consumer forum here to pay Rs 10,000 as compensation for the harassment suffered by a passenger, who was made to run from one station to another to get his ticket cancelled.

The East District Consumer Disputes Redressal Forum held the Railways liable by relying on the complainant's statement as the state-owned enterprise had not opposed his contentions.

The forum directed Railways to pay compensation to Delhi resident Shiv Kishor Pandey who had alleged he was made to run from one station to another by the authorities for cancelling his ticket, which despite his efforts, was not done.


"As per complainant, due to change in his programme, he wanted to cancel the ticket but despite approaching opposite party 1 (Shahdara Railway Station) and 2 (Old Delhi Railway Station) well in time, the ticket was not cancelled and he was to made to suffer inconvenience by travelling from one station to another.

"It is a settled law that uncontroverted evidences cannot be disbelieved and there is merit in the claims of the complainant. It is also noted by this forum that in spite of opportunities, opposite parties opted not to contest the case. In these circumstances, we find they are liable to compensate the complainant for the losses/harassment suffered by him," a bench presided by N A Zaidi said.

Fare free trains by the Indian Railways in Uttarakhand | Business Standard

Fare free trains by the Indian Railways in Uttarakhand | Business StandardSpecial trains have been started by the Ministry of Railways in the rain devastated Uttarakhand. The trains will be run from Haridwar to Delhi, Lucknow and Mumbai. With the help of the government of Uttarakhand, Indian Railways will help stranded passengers reach destinations free of cost.

Special trains have also been started for evacuation purposes and special officers are deployed at Dehradun, Rishikesh, Haridwar and New Delhi.  Special railway helpline numbers along with paramedical and railway police personnel have been deputed at these locations.

A special task force has also been set up under the Railway Board chairman Vinay Mittal to monitor the situation. Railways have also set up additional booking and enquiry counters, along with adequate arrangement of catering and drinking water facilities. Frequent Announcements through public address system regarding status of trains and other passenger related services has also been set up at Haridwar, Rishikesh and Dehradun.