INDIAN RAILWAY WEB PORTAL
Consists of the following
online application.
Web and SMS based
Complaint Management
System
Computerized booking of
Retiring Room
Computerized booking of
Cloak Room
All the zonal, Production
Unit and Training institutes
web sites are now centrally
hosted and maintained.
Complaint Management
System deals with online
complain regarding any
grievances pertaining to
railways for quick
redressal of grievances.
35 Locations of Retiring
room is now
computerized.
2 Location of Cloak Room
is computerized.
IR web portal provides the single
point access to all the relevant
information pertaining to Indian
railways.
Running successfully since
year 2010
36 Railway web sites are
online under IR web
Portal since January 2010
IR WEB PORTAL APPLICATIONS
Web Site Web and SMS based Complaint Mgmt.System Retiring Room Cloak Room
January
2010
October 2010 October 2010 October 2010
Time Line
2007 2007-2008 2009 2010 2010
Assistance
SNo. What? Since Pending with
1 Lack of nominated centralized web-masters of Zonal Railways 2010 Railways
2 Peripheral equipments(Thin Clients,Printers,Networking
Equipments) for Retiring Room and Cloak Room needs to be
maintained by Railways
2010 Railways
2 Content of web sites(Bilingual) are not updated by web masters 2010 Railways
IR Portal is for the benefit of Indian Railways.
36 web sites have been migrated in IR Web Portal with standardized look-n-feel and
technology.
Web and SMS Complaint Management System has given the Railways a avenue to receive
Public grievances and address then quickly.
Sanctioned
by Railway
Board
Study and
Preparation
Project
Started
Web sites
migration
Completed
Complaint Mgmt system,
Cloak Room and Retiring
Room application online
[Type text]
Retiring Room application has enabled Network booking along with transparency .
Rugged and secured Central Architecture.
State of the art technology implemented.
Well accepted by the users and web masters.complant managment
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